ATOL Protection
Some of the flights and flight-inclusive holidays booked out of the UK with Liv& Travel are financially protected by the ATOL scheme. If you don't receive an ATOL certificate, the booking will not be ATOL protected.
In the unlikely event of our insolvency, the Civil Aviation Authority (CAA) would ensure that you're not stranded abroad. They will also arrange to refund any funds you have already paid us towards your booking.
You can verify our ATOL status on the Civil Aviation Authority website. Please note, for ATOL Protected bookings, we operate as independent partners to Major Travel (ATOL 2933).
ABTA Protection
ABTA – The Travel Association: Major Travel PLC is a member of ABTA with membership number P7169. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. As independent partners to ABTA member Major Travel, we are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
In the unlikely event of an unresolved dispute between you as a passenger and a booking that is protected via Major Travel, you can use the ABTA arbitration service as an alternative to legal action.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at the website: www.abta.com .
