terms & conditions

Liv& Travel® Terms & Conditions

Effective Date: 20 July 2026

These Booking Conditions apply to all travel arrangements booked through Liv & Ltd trading as Liv& Travel® (“we”, “us”, “our”). Please read them carefully as they set out important information about your booking, our responsibilities, and your rights.

By making a booking with Liv& Travel®, you agree to these Booking Conditions.

Liv& Travel® specialises in creating bespoke luxury travel experiences. Due to the personalised nature of our journeys, arrangements are often created specifically for you and may involve multiple suppliers, including airlines, hotels, private villas, tour operators, cruise lines, transport providers and experience providers.

1. About Liv& Travel®

Liv& Travel® is a luxury travel company specialising in tailor-made journeys, personalised experiences and bespoke travel arrangements worldwide.

Depending on the arrangements booked, Liv& Travel® may act:

as the organiser of your package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018; or
as an agent arranging travel services supplied by third-party providers.

Your booking documentation will confirm the role we are acting in for your specific arrangements.

Where Liv& Travel® acts as an organiser, we are responsible for the proper performance of the travel services included within your package in accordance with applicable legislation.

Where Liv& Travel® acts as an agent, the contract for the relevant travel service will be between you and the applicable supplier, and the supplier’s own terms and conditions will apply.

2. Making Your Booking

Your booking request will be considered confirmed once:

we have received all required passenger information;
any required deposit or full payment has been received; and
we have issued a Booking Confirmation.

Until a Booking Confirmation has been issued, no contract exists between you and Liv& Travel®.

Please note that some travel arrangements remain subject to supplier confirmation, availability and final pricing. This is particularly relevant for luxury accommodation, private villas, exclusive-use properties, cruises, safaris, charter flights and other limited availability experiences.

If any element of your requested itinerary cannot be confirmed, we will contact you to discuss suitable alternatives.

Your Booking Confirmation will detail the services included within your itinerary. Please review all details carefully and notify us immediately if anything appears incorrect.

3. Accuracy of Personal Details

It is your responsibility to ensure that all passenger names and personal details supplied to us are accurate.

Passenger names must match the relevant passport or travel documentation exactly.

Incorrect names, spelling errors or incomplete information may result in:

- additional amendment charges;
- airline penalties;
- refusal of carriage;
- cancellation charges; or
- inability to travel.

Liv& Travel® cannot accept responsibility for costs incurred as a result of incorrect information being provided by you.

4. Deposits and Payments

Your Booking Confirmation will confirm the payment schedule applicable to your journey.

Unless otherwise stated:

deposits are non-refundable where supplier terms require payment commitments;
deposits may be partially or fully applied towards supplier cancellation charges;
final payment must be received by the date specified on your Booking Confirmation.

If payment is not received by the due date, we reserve the right to treat your booking as cancelled and apply applicable cancellation charges.

Luxury travel arrangements frequently involve suppliers with strict payment and cancellation policies. These may include:

- private villas;
- safari camps;
- luxury resorts;
- yacht charters;
- cruises;
- specialist experiences; and
- exclusive-use properties.

Where such terms apply, these will be communicated before booking wherever reasonably possible.

5. Prices and Price Changes

All prices provided by Liv& Travel® are based on information available at the time of quotation.

Prices may change before your booking is confirmed due to factors including:

- supplier availability;
- currency fluctuations;
- changes in taxes or government charges;
- airline fare changes;
- accommodation rate changes;
- supplier amendments.

Once your booking has been confirmed, we will not increase your price except where permitted by law.

Where your booking is a package holiday, we may increase the price after confirmation only where necessary due to:

changes in transportation costs, including fuel or other energy costs;
taxes, fees or charges imposed by third parties; or
exchange rate changes relevant to your arrangements.

If a permitted price increase exceeds 8% of the total package price, you will have the right to:

- accept an alternative arrangement offered by us; or
- cancel your booking and receive a refund in accordance with your statutory rights.

6. Bespoke Travel and Special Requests

Every Liv& Travel® journey is designed around your individual preferences.

We will always endeavour to communicate special requests to suppliers, including:

- dietary requirements;
- room preferences;
- celebrations;
- accessibility requirements;
- honeymoon requests;
- VIP amenities.

However, unless expressly confirmed in writing by Liv& Travel® or the relevant supplier, special requests cannot be guaranteed and do not form part of your contractual arrangements.

Examples include:

- complimentary upgrades;
- specific room locations;
- early check-in;
- late check-out;
- preferred aircraft seats;
- supplier gifts or amenities.

7. Accommodation

Accommodation descriptions provided by Liv& Travel® are based on information supplied by our partners and our professional knowledge of the properties.

We aim to ensure descriptions are accurate at the time of publication. However:

- facilities may change;
- seasonal services may vary;
- maintenance may occasionally affect availability;
- room layouts may differ between properties.

Room categories and descriptions are based on the terminology used by each property. Similar room names may differ between destinations and suppliers.

Where possible, we will advise you of significant changes that may materially affect your stay.

8. Flights and Transport

Flight times, aircraft types, routes and schedules are subject to change by airlines.

Liv& Travel® cannot accept responsibility for changes made by airlines or transport providers, including:

schedule changes;
delays;
route alterations;
aircraft substitutions;
seat changes.

Where flights form part of a package organised by Liv& Travel®, we will provide assistance where required under applicable regulations.

Airline terms and conditions will apply to all flights.

9. Experiences, Tours and Activities

Many experiences included within luxury travel arrangements are provided by independent suppliers.

Examples include:

wildlife safaris;
diving;
adventure activities;
yacht excursions;
private guides;
cultural experiences;
outdoor activities.

Such activities may involve inherent risks and may be subject to local conditions, weather, safety requirements and supplier rules.

You must follow all reasonable instructions provided by suppliers.

10. Changes or Cancellation by You

We understand that circumstances may change and you may need to amend or cancel your travel arrangements.

Any request to amend or cancel must be made in writing by the person who made the booking or the lead passenger.

Amendments and cancellations are subject to:

the terms and conditions of the relevant suppliers;
availability of alternative arrangements;
any additional costs imposed by suppliers; and
any administrative fees applicable.

Many luxury travel suppliers operate strict cancellation policies, particularly for:

high-end resorts;
private villas;
safari lodges;
cruises;
charter flights;
exclusive experiences;
peak season travel periods.

Cancellation charges may therefore be significant and, depending on the timing of cancellation, may be up to 100% of the booking value.

Where you cancel a package holiday organised by Liv& Travel®, cancellation charges will be calculated in accordance with applicable law and the terms provided at the time of booking.

We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect you against unforeseen circumstances.

11. Changes or Cancellation by Liv& Travel®

We aim to provide the travel arrangements confirmed at the time of booking.

However, in some circumstances, changes may be necessary due to circumstances beyond our control or because of supplier requirements.

Minor changes may include:

changes to flight times;
changes to aircraft type;
changes to room allocation;
changes to experience timings;
replacement of services of a similar standard.

Where we make a significant change to your package arrangements, we will notify you as soon as reasonably possible and explain your available options.

Depending on the circumstances, you may be entitled to:

accept the proposed change;
accept an alternative arrangement of comparable standard;
receive a refund where required by applicable law.
12. Circumstances Beyond Our Control (Force Majeure)

We will not be liable for any failure to perform, or delay in performing, our obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

natural disasters;
extreme weather conditions;
hurricanes, earthquakes or flooding;
pandemics or serious health risks;
acts of terrorism;
civil unrest;
political instability;
war or threat of war;
government restrictions;
industrial disputes;
airport closures;
airline failures;
changes to immigration requirements;
other events affecting the safe operation of travel arrangements.

Where such circumstances occur, we will provide appropriate assistance and work with suppliers to determine the best available solution.

13. Travel Documentation

It is your responsibility to ensure that you have:

a valid passport;
any required visas;
necessary permits;
health documentation;
vaccination certificates where required;
any other required travel documentation.

Passport, visa and entry requirements vary depending on nationality, destination and circumstances.

Requirements can change at any time, and we recommend checking the latest guidance with the relevant authorities before travel.

Liv& Travel® is not responsible for any costs, delays or inability to travel arising from failure to obtain correct documentation.

14. Health, Medical Conditions and Accessibility

You must inform us at the time of booking of any medical conditions, disabilities, reduced mobility or special requirements that may affect your travel arrangements.

This enables us to advise you appropriately and communicate relevant requirements to suppliers.

Please note that overseas facilities, transport arrangements and accommodation standards may differ from those available in the UK.

Some destinations, properties and experiences may not be suitable for all travellers, particularly where there are:

mobility limitations;
medical requirements;
accessibility considerations;
pregnancy-related restrictions.

You should seek appropriate medical advice before travelling where required.

15. Travel Insurance

Comprehensive travel insurance is an essential requirement for all journeys booked through Liv& Travel®.

Your policy should provide appropriate cover for:

cancellation and curtailment;
medical expenses;
emergency assistance;
repatriation;
personal belongings;
travel disruption;
activities included within your itinerary.

You are responsible for ensuring that your insurance policy meets your individual needs and covers the nature of your journey.

Liv& Travel® cannot accept responsibility for costs that could have been recovered through appropriate insurance cover.

16. Behaviour and Conduct

You are responsible for ensuring that you and all members of your travelling party behave appropriately and respectfully throughout your journey.

Suppliers may refuse service, remove guests or terminate arrangements where behaviour:

causes danger;
damages property;
affects the enjoyment or safety of other guests;
breaches local laws or regulations.

In such circumstances, Liv& Travel® will not be responsible for any refund, compensation or additional costs incurred.

17. Unused Services

No refunds will normally be provided for services that you choose not to use once your journey has commenced.

This includes, but is not limited to:

unused nights of accommodation;
missed transfers;
unused excursions;
voluntary changes to travel plans;
unused meals or inclusions.

Where a service cannot be provided due to supplier failure or circumstances outside your control, we will assist in accordance with applicable regulations.

18. Our Liability

Where we act as organiser of a package holiday, we accept responsibility for ensuring that the travel services included within your package are performed properly in accordance with applicable legislation.

Where a supplier fails to provide a service included within your package, we will investigate and provide appropriate assistance or remedies where required.

Our liability may be limited where:

the failure is attributable to you;
the failure is attributable to a third party unconnected with providing the travel services;
the failure was unforeseeable or unavoidable;
the circumstances fall outside our reasonable control.

Nothing in these Booking Conditions excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence.

19. Supplier Terms and Conditions

Many services included within your itinerary are provided by independent suppliers.

These suppliers may have their own:

booking conditions;
cancellation policies;
liability limitations;
operational requirements.

Where applicable, supplier terms will apply alongside these Booking Conditions.

20. Financial Protection

Where your booking includes flights and falls within the scope of ATOL protection, you will receive an ATOL Certificate confirming the protection provided.

Where applicable, details of financial protection arrangements will be provided with your booking documentation.

Where your booking is protected under ABTA arrangements, details of the applicable protection will be provided.

21. Complaints

We are committed to providing exceptional service and will do everything reasonably possible to resolve any concerns.

If you experience a problem during your journey, please notify:

the relevant supplier immediately; and
Liv& Travel® as soon as reasonably possible.

This gives us the opportunity to investigate and assist while arrangements are ongoing.

If your complaint remains unresolved after travel, please contact us in writing within 28 days of returning home, providing full details and supporting documentation.

We will acknowledge your complaint and investigate it fairly.

22. Data Protection and Privacy

Liv& Travel® processes personal information in accordance with:

the UK General Data Protection Regulation (UK GDPR); and
the Data Protection Act 2018.

We collect and use personal information to:

arrange and manage your travel;
communicate with suppliers;
provide customer support;
meet legal and regulatory obligations.

Further information about how we process personal data is available within our Privacy Policy.

23. Website Information

We make every effort to ensure that information displayed on our website and marketing materials is accurate.

However:

images are intended to provide guidance;
experiences may vary depending on season and local conditions;
facilities may change;
availability is subject to supplier confirmation.

Website content does not form part of your contract unless specifically confirmed within your Booking Confirmation.

24. Photography and Marketing

Where clients provide photographs, testimonials or feedback, we will only use these for marketing purposes with appropriate permission.

25. Governing Law

These Booking Conditions and any contract between you and Liv& Travel® are governed by the laws of England and Wales.

You agree that any dispute arising from your booking will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.

26. Contact Details

Liv& Travel®
Liv & Ltd
27A Green Lane, Northwood, HA6 2PX, UK